Privacy Policy — Adonis Global

This Privacy Policy explains how Adonis Global Ltd collects, uses, and protects your personal data when you use the platform at travel.adonisgroup.us. We are committed to protecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.

01 Who We Are

Adonis Global Ltd is the data controller for personal data collected through this Platform. We are registered in England and Wales under company number 17270636.

Contact for data matters: privacy@adonisgroup.us

02 What Data We Collect

Category	Examples	Who it applies to
Identity Data	Full name, username, date of birth	All users
Contact Data	Email address, phone number	All users
Profile Data	Profile photo, bio, preferences, reviews	All users
Transaction Data	Booking details, payment amounts, history	Guests & Guides
Payment Data	Processed securely by our payment provider (Stripe). We do not store full card details.	Guests
Guide Verification Data	Government ID, licences, permits	Guides
Technical Data	IP address, browser type, device info, cookies	All users
Usage Data	Pages visited, searches, clicks, session duration	All users
Communications Data	Messages sent between Guests and Guides on the Platform	All users

03 How We Use Your Data

Purpose	Legal Basis
Creating and managing your account	Contract performance
Processing bookings and payments	Contract performance
Verifying Guide identity and credentials	Legal obligation / Legitimate interest
Customer support and dispute resolution	Legitimate interest
Sending transactional emails (booking confirmations, receipts)	Contract performance
Sending marketing communications	Consent (you can unsubscribe at any time)
Improving Platform functionality and user experience	Legitimate interest
Fraud prevention and platform security	Legitimate interest / Legal obligation
Complying with legal and regulatory requirements	Legal obligation

04 Sharing Your Data

We do not sell your personal data. We may share it with:

Guides: Your name, contact details, and booking information are shared with the Guide you book with.
Guests: Guides' public profile information is visible to Guests.
Payment processors: Stripe Inc., to process payments securely.
Cloud and hosting providers: For platform infrastructure and data storage.
Analytics providers: To understand how the Platform is used (anonymised where possible).
Legal authorities: When required by law, court order, or to protect our rights.

05 International Data Transfers

Some of our service providers may be located outside the UK or EEA. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

06 Data Retention

We retain your personal data only for as long as necessary:

Active account data: for the duration of your account plus 2 years after closure.
Transaction and booking records: 7 years (for accounting and legal compliance).
Marketing consent records: until you withdraw consent.
Legal dispute data: until the dispute is fully resolved.

07 Cookies

We use cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage. You can control cookies through your browser settings.

Types of cookies we use:

Essential cookies: Required for the Platform to function. Cannot be disabled.
Analytics cookies: Help us understand how users interact with the Platform (e.g. Google Analytics).
Preference cookies: Remember your settings and choices.
Marketing cookies: Used only with your consent to show relevant advertising.

08 Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

Access — request a copy of the personal data we hold about you.
Rectification — request correction of inaccurate data.
Erasure — request deletion of your data in certain circumstances.
Restriction — request we limit how we use your data.
Portability — receive your data in a structured, machine-readable format.
Object — object to processing based on legitimate interest or for direct marketing.
Withdraw consent — at any time, where processing is based on consent.

To exercise any of these rights, contact us at privacy@adonisgroup.us. We will respond within 30 days.

09 Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encryption of data in transit (SSL/TLS), access controls, and regular security reviews.

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

10 Children's Privacy

The Platform is not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

11 Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

ICO: ico.org.uk · Helpline: 0303 123 1113

12 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the Platform. The date at the top of this page reflects the most recent update.

13 Contact Us

Adonis Global Ltd
Unit 82a, James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE, England
Email: privacy@adonisgroup.us